47% Of UK Students ‘Consider Themselves University Customers’

General view of UK students (Chris Radburn/PA)

Nearly half of UK students would describe themselves as customers of their university, new research suggests.

Press Association report continues:

Some 47% of undergraduates said they believed they are a way for their university to benefit financially, according to survey conducted for Universities UK.

By contrast, only 18% said they would regard themselves as a customer of their secondary school.

According to the ComRes survey, 80% of students said personalized advice and support are among the top things they desire from their university.

Meanwhile, 91% of students who said their course is good value for money also said they value their relationship with their university.

Nicola Dandridge, chief executive of Universities UK, said: “What is clear from this survey is that students want a personal relationship with their university, rather than the type of engagement they associate with being a ‘customer’.”

“Following the shift to fees and loans-based funding, value for money has become a high-profile issue in higher education.

“The research shows that students view their relationship with their university as unique, they value a personalized and collaborative relationship, rather than a superficial consumer transaction.”

Ms Dandridge added that although students have clear expectations of their university, “they also expect to shape their own experience”.